Returns Policy:
Corona-virus response
We’re committed to helping each and every customer of ours. We’ve already taken a number of steps in support of our team and customer. We’re extending benefits to help team members take care of themselves and their families, conducting even more rigorous cleaning procedures in our facilities. And, we’ll continue to do all we can to help navigate these uncertain times.
A few of the products we carry are still suffering major shortages. We are trying to keep up the pace with rapidly changing inventories and manufacturing limitations in the face of growing demand. However, you may experience delays, price fluctuations due to our costs increasing, or at times order cancellations. Please rest assured that we are doing our utmost to mitigate the effects of the outbreak. We will always do our best to ensure you the best prices we can possibly offer you.
In effort to accomplish the goal of safety of our customers and team we will not be will not replace, accept returns, or provide refunds for:
* Diabetic Supplies* including CGM, meters, strips, lancets, lancet devices & syringes
* All Thermometers & Blood pressure monitors if unless seal is intact.
* Hygienic Medical Equipment (e.g., bedpans, bath seats, sitz baths, eye drop guides, opened/unsealed breast pumps)
* Sex Toys & Vibrators, Pregnancy Tests, Ovulation Tests, & Home Diagnostic Testing Kits (including COVID-19 tests)
All sales are final. Please contact the manufacturer if you have any questions regarding defective items. Check your package for the manufacturer's name and contact information.
The wellbeing and security of our customers, partners, and staff is our main goal. We value your understanding while we work through exceptional circumstance. Please take care of yourselves and follow local health guidelines.
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You may return most* new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc. all customer must notify any damage or defected item within 7 days after arrival of product. after 7 days any manufacture ring defected should be address to its respective Manufacturer ). Item That are sold as Open box item, OR sold as a Clearance item Are NON refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Cancellation of Any CGM monitor, CGM sensors, Or any CGM supplies will also lead to 10% to 15% cancellation charges. This is Nearly our cost that Clients Card company charges for incoming and outgoing Funds.
PURCHASE OF ANY CGM monitors OR CGM Supplies: We do not accept any return Exchange for any CGM MONITORS AND SUPPLIES (Sensors) if the item is faulty or Has technical issue, you must contact manufacturer for assistance for support or replacements
Item that were purchased as open box item or clearance , Or are stated on our website description that are sold or shipped to you as a open box item are NON REFUNDABLE or exchangeable. All Open box Diabetes supplies and Other Medical Supplies are all brand new They were pulled out of either original boxes to save you for from shipping or are Clearance sale all item that are sold in those condition will not be exchange or refunded.
If the item was purchased on day or month when shipping was free, You can still return your item according the store policy till returnable days however your refund amount will be Deducted for up to $10.00 even if the item is return within returnable time. Item that are shipped for free for Orders for Monitor and bulky items will be Charged full shipping charges that might have cost the Store while shipping.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please do not ship the item without Getting your Return Auth From our staff.
Shipping:
We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Buyer(S) is responsible for any Custom issue or Custom Clearance, for any reason if you in International package You Local Custom is not Cleared Medical Supply Corner is not responsible and we will not be able to give you Refund for any Shipping charges.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
NOTE:
Dear Buyers.
Please Make sure to properly check Your Name and Address. If you have Apartment or Unit number all must be enters at the time of check out properly.
Once the order is submitted to us our shipping Department will automatically ship the item to you as you issue to us. After those actions are taken we will not be able to Make any changes to the order.
In case of misspelled/ or wrong name Address house number members name apt # zipcode or state or country have been sent to us it will be almost impossible for our staff to make any changes to that.
If for any reason you as a buyer have issued us wrong information and package comes back to us , we will have no choice but to cancel the order and refund the amount back minus shipping charges. If the item was purchased on day or month when shipping was free, You can still return your item according the store policy till returnable days however your refund amount will be Deducted for up to $10.00 even if the item is return within returnable time. Item that are shipped for free for Orders for Monitor and bulky items will be Charged full shipping charges that might have cost the Store while shipping.